Call Center Cover Letter Quality Analyst

Bradley Moore
7930 Carpenter St, Apt#45
Seattle, WA 98119
(123)-456-1234
[email]

Job Objective Obtain a Call Center Quality Analyst position in a well established firm that offers opportunities for professional growth.

Highlights of Qualifications:

  • Remarkable Ability to Analyze and track historical call volume, seasonal variations and trend
  • Ability to Create and maintain organizational and individual scorecard system
  • Ability to Track and analyze compliance to call center service standards
  • Excellent multi-tasking skills
  • Proficient with Excel, Access, Windows – DOS, word processing and screen navigation
  • Strong communication and problem solving skills both written and verbal
  • Excellent time management and organizational skills
  • Self-motivated and able to work independently

Professional Experience:
Call Center Quality Analyst, August 2005 – Present
CDI Corporation, Seattle, WA

  • Consistently sent immediate email to supervisors and provided instant feedback on performance concerns, disconnected calls and auto fail calls.
  • Participated in internal calibrations with Quality and Operations and ensured consistent scoring.
  • Responsible for being objective liaison on behalf of the client to the vendors.
  • Participated in assisting with Quality lessons and improved quality performance.
  • Tracked call results and conducted trend analysis based on results of monitors and improved quality and training needs.

Call Center Quality Analyst, May 2000 – July 2005
MedAssurant Inc, Seattle, WA

  • Performed contact call center monitoring, evaluated and reported all agents within regional territory.
  • Actively used quality management system to compile, track and trend agent performance.
  • Communicated with center leadership and Corporate Customer Service Team and socialized call center performance and observed performance gaps.
  • Analyzed call trends and identified agent and call center training opportunities and provided recommendations to management.

Education
Bachelor’s Degree in Computer Science, University of California, Berkeley, CA


Quality Analyst Cover Letter

A product or service is judged by its quality. Every product or service has to pertain to a set standard. Anything below the standard will not be acceptable. This makes it essential for the organizations to keep a proper quality check of the products. Not only the final output, but there should be a quality check in the process itself, to ensure quality output, and avoid any wastage of resources. This has made the position of 'Quality Analyst or Quality Assurance' very essential in organizations. This person is responsible for checking the processes, procedures, inputs and final output to assure quality, as well as come up with ideas and solutions to enhance the quality. These people are trained and are experts in their field. If you wish to work as a Quality Assurance or Quality Analyst personnel, take a look at the best sample Quality Analyst cover letter given below to increase the chances of getting your dream job.

1. Sample Cover Letter for Quality Analyst

Date: 20th November, 2010
John Sebastian
35th Yard Road,
Sunrise City,
California,
U.S - 45231
Ph: 00-212-808-3126
Email: sebastian.john@mymail.com

To,
Mr. Zing Parx
Quality Controller,
Apple Pharmaceuticals,
Riversdale,
California,
U.S - 45238

Dear Mr. Zing Parx,

This is with reference to the email from the job portal FirstJob.com, for the post of Quality Analyst with Apple Pharmaceuticals. I would like to apply for the same and am writing this letter to help you get an idea about my skills and abilities for this position.

I have worked with reputed organizations in the capacity of a Quality Analyst, and have a relevant work experience of 5 years. I have also done my post graduation in Quality Assurance from Six-Sigma Institute of Quality Control. During my 5 years of work experience, I have worked with renowned companies such as ABC Healthcare services.

I believe that my diversified experience helps me adapt to various portfolios easily. I have over the time developed skills and abilities to meet and exceed the expectations of my employers. I am sure we can find a suitable solution to fulfill each other's requirements.

Apple Pharmaceuticals is the second biggest pharmaceutical manufacturing company in California, and being a part of this organization would bring pride to me. With this chance, I would get to work with the best minds in this field.

Looking forward to meet you personally and discuss the job.

Sincerely,

John Sebastian
00-212-808-3126
sebastian.john@mymail.com


2. Sample Quality Analyst Cover Letter (for a fresher)

Usually organizations prefer experienced candidates for the post of Analyst. However, a fresher can also apply for the same. Some organizations do take freshers as 'Entry Level Analysts'. Thus, if you do not have any experience but have an academic background, or have undergone training for Quality Assurance in a specific field, you can apply for this post, and stress more on your academic details. The sample letter given below will help you write one for your resume.

Date: 20th November, 2010
John Sebastian
35th Yard Road,
Sunrise City,
California,
U.S. - 45231
Ph: 00-212-808-3126
Email: sebastian.john@mymail.com

To,
Mr. Zing Parx
Quality Controller,
Apple Pharmaceuticals,
Riversdale,
California,
U.S - 45238

Dear Mr. Zing Parx,

I am John Sebastian, and I am writing this with reference to the 'Quality Analyst' job vacancy in your organization. I have keen interest in this field, and have pursued a Degree in Quality Control and Testing.

I have had an excellent academic record. My internship project in Quality Analysis and Testing won me a gold medal in my college. I managed to raise the quality standards and reduce the cost significantly. I wish to put into application, my learning from my course, and try to benefit the organization to the fullest.

Please go through my resume attached herewith, to get detailed information about my academics and internship.

Looking forward to meet you soon and discuss future possibilities.

Thank you.

sebastian.john@mymail.com
00-212-808-3126


The two sample of analyst cover letter given above can be used to apply for the job of Quality Assurance Personnel or Quality Analyst. Portray your skills and abilities in a way that the employer can match it with his/her requirements, and you get a call for an interview. Also, you can refer to Sample of Research Analyst Cover Letter.

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